Curious About Something? Let’s Clear It Up


📦 When will my order be shipped?

All orders are processed within 1–2 business days. You’ll receive a shipping confirmation email with a tracking number as soon as your order is dispatched.

⏱️How long does delivery take?

For deliveries within Lebanon, your order will arrive in 1–3 business days. Delivery times may vary slightly based on location and demand.

💳 What payment methods do you accept?

We accept:

  • Cash on delivery (COD – available in Lebanon)
  • Local payment apps (e.g., Wish Money)
🌿 Are your products safe for all skin types?

Yes! All our products are formulated to be gentle, clean, and free of harmful chemicals — suitable for most skin types, including sensitive skin. If you have specific skin concerns, we recommend checking ingredient lists or consulting a dermatologist.

🔄 Can I return or exchange an item?

Yes. We accept returns or exchanges within 3 days of delivery if the item is unused and in its original condition. Visit our Refund Policy for full details or contact us directly for help.

📦 Do you ship internationally?

Not yet — but we’re working on it! Currently, we only ship within Lebanon.

📲 How can I contact customer support?

You can reach us anytime via:

📧 Email: info@shadesofnature.co

📱 WhatsApp: +96171112799

🌸 Where are your products made?

All products are proudly created in Lebanon, with a focus on quality, natural ingredients, and skin-loving formulas.

Other inquiries? Let's chat.

Please Whatsapp Us +96171112799