Refund policy

Refund Policy

At Shades of Nature, customer satisfaction is our top priority. We are confident in the quality of our products and aim to ensure you have a great experience with us. However, due to the nature of skincare products and hygiene considerations, we have outlined the following refund policy:

1. Refunds

We do not offer refunds on opened or used products due to health and safety regulations. Refunds are only available for products that are:

  • Unopened, unused, and in their original packaging.
  • Returned within  3 days of receipt with proof of purchase.

2. Exchanges

If you receive a damaged or defective product, we are happy to exchange it for the same item. To initiate an exchange:

  1. Contact our customer support team at info@shadesofnature.co within 3 days of receiving your order.
  2. Provide your order number and photos of the damaged or defective product.
  3. We will arrange for a replacement to be shipped at no additional cost.

3. Non-Refundable Items

The following items are not eligible for refunds or exchanges:

  • Products purchased during a sale or promotion.
  • Gift cards.
  • Free gifts or promotional items.